Easy Refund
1. Returns Overview
At D V Enterprise, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we are here to help. Please read our Refunds and Returns Policy to understand your rights and options.
2. Eligibility Criteria
To be eligible for a return, please ensure that:
The item is unused, unwashed, and in the same condition as received.
The product must be in its original packaging and customer should be provide of shoot 360 degree packaging open video.
You must initiate the return within 3 days from the date of delivery.
3. How to Initiate a Return
To start the return process:
Email us at [parthaminex@gmail.com] with the subject line "Return Request - [Order Number]."
Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
4. Return Authorization
Upon receiving your return request, our customer support team will review your request and provide you with instructions on how to proceed. Please wait for our confirmation before shipping the item back.
5. Shipping the Return
Customers are responsible for the return shipping costs unless the return is due to a fault on our part. We recommend using a trackable shipping service and obtaining proof of postage.
6. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
Refunds will be processed within 3 days of receiving the returned item.
Refunds will be issued to the original method of payment.
7. Exclusions
Certain items are non-returnable and non-refundable:
Items marked as final sale.
Personalized or customized items.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including any return shipping costs.
9. Contact Information
If you have any questions or concerns regarding our Refunds and Returns Policy, please reach out to us at:
D V Enterprise
15H, Roy Para Road
Behind Roy Para Play Ground, Kolkata, West Bengal
Email: parthaminex@gmail.com
10. Changes to the Policy
We reserve the right to update our Refunds and Returns Policy. Please check our website for the most recent version.
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